BDI Customer service

Our customer service experts support customers in ensuring optimized plant  operability  and thus maximizing productivity.

We provide fast response times and short decision paths in order to minimize downtimes.

The range of services includes spare parts and maintenance support. Our efficient remote maintenance system provides rapid support around the clock in the unlikely event of difficulties or questions.

Regular maintenance support increases the economic efficiency and thus the life of a plant.

For detailed inquiries please contact our Customer Service-Team: customer.service@bdi-bioenergy.com

Contact us
Spare parts
  • Quality products / Long-term availability / Original spare parts
  • Recommendation for optimal spare part packages
  • Procurement of spare parts
  • Swift and reliable deliveries
Support
  • 24/7 hotline
  • Production support
  • PCS program updates
  • Plant optimization
  • Production analyses
  • Plant evaluations
  • Troubleshooting
  • Tailor-made maintenance plans
  • Service contracts
Maintenance and repair
  • Evaluation visit
  • Repair
  • Supervision
  • Maintenance
  • Suggestions for preventive maintenance
Training of plant personnel
  • Theoretical training
  • Practical training with plant equipment
  • Laboratory training
  • Individual training for personnel (e.g. operator training)
  • PCS training
  • Electro-technical training
  • Process training
Download training information
BDI Customer service