SERVICE

Customer Service

State-of-the-art process plants

require not only regular maintenance and servicing, but also constant further development. A dedicated team of customer service professionals provides world-class support to ensure your ongoing processes are running optimally, both today and tomorrow.

Decades of expertise

Professional services ranging from automation to spare parts management for optimum plant operation

Dedicated team of experts

Rapid online and on-site assistance around the clock for continuous production

State-of-the-art technologies

AI and expert know-how for continuous bioenergy production

Care. In every way.
Our customer service professionals are dedicated to helping our customers ensure the availability of their systems, thereby maximizing production and service life.

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Customized Perfection

Plant operators face a variety of unique challenges. Our customer service solutions are designed to optimize plant profitability in both the short and long term. For example, feedstock flexibility and production volumes are improved, and profitability is assured.

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Peak Performance

Failure to diagnose and resolve potential production disruptions and risks in a timely manner can result in high costs. With our maintenance services, plant operators can ensure that their equipment is always operating at peak performance.

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Maximized Comfort

An intensive exchange of information with comprehensive advice between plant personnel and the technology provider is also crucial for efficient operation. Our team of highly skilled professionals delivers the expertise you need, when you need it.

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Comprehensive Care

Operating a plant safely also means protecting people, the environment, and the plant from external influences. We analyze and address both physical and digital threats to ensure the safety of your people and your plant environment, as well as the protection of your assets.

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Service

ABOVE COMPETITION
ONE-STOP SHOP
FREE YOUR MIND
ABOVE COMPETITION
  • BDI plant fitness check/plant assessment
  • Analysis to eliminate bottlenecks in the process
  • Continuous process improvement
  • Updating and optimization of process control system
  • 24/7 hotline
  • Troubleshooting and comprehensive root cause analysis
  • Preventive maintenance
  • Spare parts services
ONE-STOP SHOP
  • On-site support from BDI experts
  • Online process coaching/on-site training
  • Sharing of technical information
  • Training in laboratory and analysis management
FREE YOUR MIND
  • Overall plant safety inspection
  • SIL inspection
  • HAZOP analyses
  • Electrical inspection (ATEX report)

Do you have any questions?
Don’t hesitate to contact us.

Contact
HOW WE WORK

More than 70 reference projects worldwide attest to our expertise in international plant engineering. Through the generation of green energy and the recycling of waste streams, our plants are making a significant contribution to the circular economy.

References
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RESEARCH AND TECHNOLOGY DEVELOPMENT

We research and develop innovative technologies to conserve valuable resources and drive the circular economy.

PROCESS DESIGN AND SCALE-UP

The process design of our technologies can be individually scaled and adapted to a wide variety of production parameters.

PLANT CONSTRUCTION AND COMMISSIONING

We support our customers along the entire value chain—from the engineering and construction of the plant to the commissioning and after-sales service.

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